General Requirements for Total Response (TR) 6.0
Last Revised: November 6. 2025
The requirements outlined below are for the full-service version of TR 6.0 software, which includes all features and modules as well as integration with Computer Aided Dispatch (CAD) systems. If you are looking for requirements for the Total Response Stand Alone (SA) product, you will find them here.
TR software is loaded into the customer’s existing environment. Total Response does not provide any hardware, operating systems, systems software, database management systems, or any other infrastructure licensed through third-party providers such as Microsoft.
The customer will provide the resources described below for TR application deployment.
Escorted Remote Access to All Servers and Workstations
Total Response support personnel must be provided with escorted remote access to all servers and workstations at your site used to host TR software components. This includes servers used to host the TR application server and Microsoft SQL Server Database
Management System, and all client workstations where TR software components will be installed.
Total Response will provide remote access software delivered via a standard web browser. All support personnel are required to maintain CJIS Security and Privacy Privileged Role certification as a pre-requisite to working on client systems.
Windows Server for Application Server Hosting
TR server components must be hosted on a Windows server maintained by the agency, 2019 LTSC or later, Windows Enterprise 2019 LTSC or later.
Suggested minimum hardware configuration:
- Processor type/speed: 4 core processor with 8 MB cache, 2.5 GHz or higher
- Total RAM: 16 GB
- Storage: 100 GB SAS hard drive (RAID 1, 5, or 6 recommended)
- Microsoft Runtime files: The customer is responsible for ensuring that all necessary updates and patches are applied to the Microsoft .NET framework.
- ASP.NET Core Runtime 6.0.30 (64-bit) – required for the system’s web components and services to function.
File Name: aspnetcore-runtime-6.0.30-win-x64.exe - .NET Runtime 6.0.30 (64-bit) – provides the core framework necessary for application execution.
File Name: dotnet-runtime-6.0.30-win-x64.exe - Crystal Reports Runtime (32-bit) – essential for reports to render within the application.
File Name: CRRuntime_32bit_13_0_20.msi
The server that hosts the TR server components should be a dedicated server.
The server may be a physical or virtual machine but must have an accessible connection either onsite or remotely and be under control of the customer or a third-party vendor that maintains the server at the customer’s direction.
The customer is responsible for maintaining the Windows operating system on this server, including the application of security and maintenance patches recommended by Microsoft.
Total Response recommends that the “No auto-restart” option is enabled for Microsoft Windows updates on the server.
Microsoft SQL Server Database Management System
TR database services must be run on a Microsoft SQL Server instance, 2019 or higher. Suggested minimum hardware configuration:
- Processor type/speed: 4 core processor with 8 MB cache, 2.5 GHz or higher*
- Total RAM: 16 GB
- Storage: 200 GB SAS hard drive (RAID 1, 5, or 6 recommended)
*Larger centers that handle more than 250,000 calls per year (1500+ per day), may require higher processing speeds.
The database server must be running a version of Microsoft SQL Server Standard Edition or higher, that is currently supported by Microsoft
(https://docs.microsoft.com/en-us/lifecycle/products/). This server should be a dedicated resource.
Please note: Microsoft SQL Express Edition is NOT sufficient to run the primary TR database due to data file size restrictions and absence of necessary data replication components.
The customer is responsible for installing Microsoft Server SQL Management Studio and providing Total Response support personnel access to use this component to set up TR database services.
Total Response requires SQL licensing for each client workstation that will be using TR software; it is the customer’s responsibility to provide sufficient Client Access Licenses (CALs) or Core Licenses to comply with Microsoft’s licensing requirements.
The SQL Server instance used to host the TR database may be hosted on the same server that hosts the TR application server or it may be hosted on a separate server at the customer’s discretion.
The customer is responsible for maintaining Microsoft SQL Server, including the application of security and maintenance patches recommended by Microsoft, undergoing necessary upgrades to ensure that the database server version being used is fully supported by Microsoft, and ensuring that regular backups are made of the TR database.
Windows Workstations for Client Access
The customer provides all Windows workstations that will be used to access the TR application. Typically, TR is hosted on Windows workstations that host the customer’s CAD application to facilitate connectivity with those systems.
Suggested minimum hardware configuration:
- Intel i5 or equivalent CPU or higher
- Total RAM: 16 GB
- Storage: 100 GB SAS hard drive
Workstations must run a version of Windows 11 that is currently supported by Microsoft (https://docs.microsoft.com/en-us/lifecycle/products/).
Workstations must be attached to a network (ethernet/wired connection recommended – minimum 5e cabling) that accesses the TR application server and Microsoft SQL Server that hosts the TR database.
Additional Workstations: For users needing access to other parts of the system (administrators, supervisors, call assessors, etc.), workstations may be deployed.
Training Workstations: To conduct hands-on training for your personnel, workstations can be set up for training purposes; ideally, these workstations will connect to the production environment, but can be set up “stand alone” if necessitated by local networking limitations.
