Standardize questioning on every emergency call.
Faster response times.
Help begins when the call is made.
Improved caller and responder safety.
Pre-arrival instructions focused on scene safety and evidence preservation.
Reimagine the potential of your 911 center.
Gain meaningful and actionable insight that drives improvement.
GREATER CALL CONSISTENCY
Optimized CAD Interfaces
Total Response interfaces with over 40 CAD systems to electronically transfer vital and real-time call details to responders enroute.
FOCUS ON WHAT MATTERS
Unlimited Access to Self-Paced Training
Our new Site Licensed Training portfolio includes unrestricted access to Total Response software, certification and continuing education training in an online, self-paced format. More than 30 courses!
BENCHMARKS & ASSESSMENTS
Quality Analytics
Real-time monitoring, messaging and dashboards provide instant access to performance metrics and operating standards.
“There are several instances where things have been identified where maybe without Total Response they wouldn’t have been. The call taker did an absolutely great job and we were able to identify a stroke because of how the call taker asked and how the caller answered the questions.”
Heather McGaffin
Director, Office of Unified Communications
“Our dispatchers are quicker with their responses over the phone, which is critically important when they are in the middle of guiding someone through CPR or giving instructions for emergency first aid.”
John Ouillette
Lieutenant, Northbridge Police Department, MA
“The flexible scripts gives us the ability to hone in on the information we need to swiftly and precisely gather dispatch assistance. It was one of the biggest selling points for us—being freed from regimented questioning.”
Curtis Yasm
911 Communications Director, LaSalle County Sheriff’s Office, IL
“Total Response is a one-stop shop. We process the police calls, the fire calls, and the medical calls all from inside one piece of software.“
Dan Bellesfield
Director of Operations, Lehigh County 911, PA
“Working with Total Response on customizing our protocols was the easiest and seriously most fun I could have imagined!”
Elgin Police Department, IL
“Some of the other improvements have been in our increased numbers in identifying and starting CPR, especially for infants. Before Total Response, there was no counter in the old system for infant CPR which has to be done at a faster rate than for a child or adult. The counter is there and so we’re seeing those numbers trend upward as well.”
Heather McGaffin
Director, Office of Unified Communications
“Total Response helps our dispatchers provide a sense of calm and clarity in the middle of a very stressful situation. When you’re in a high-stress situation, all of the information is at your fingertips.”
Rae Leonard
Telecommunicator, Northbridge Police Department, MA
“We like that the Total Response online training is available to all of our people for just an annual fee. We don’t have to get a new license every time a telecommunicator wants to take a continuing education course. This makes it easier for everyone to grow in this very important field.”
Curtis Yasm
911 Communications Director, LaSalle County Sheriff’s Office, IL
Achieve consistency on every emergency call.
Following a proven and patented investigative questioning approach, Total Response 911 protocol software helps you enhance victim and responder safety, better preserve evidence, and mitigate risk.
Turning information into action.
People
We empower the backbone of 911. With Site Licensed Training, you decide what courses, what certifications, how often, and how many times you want your staff to train.
Process
Our patented approach to emergency call handling ensures every call gets your all, and helps your agency meet accepted industry standards.
Technology
Best of breed software plus interfaces to 40+ CADs equals a smarter response. Real-time information for every call takes the guess work out of call handling.
UNIFIED CALL TAKING PROTOCOLS
Guided flexibility to ask the right questions.
80+ protocols for police, fire and emergency medical dispatch in a single, unified call handling system.
REAL-TIME MONITORING TOOLS
Instant access to performance metrics.
Hone your center’s performance with real-time call monitoring, messaging, and dashboard analytics.
QUALITY ASSURANCE ASSESSMENTS
Objective feedback and measurable results.
QA standards and metrics to score any call and gauge the effectiveness of your people and your protocols.
PROTOCOL CUSTOMIZATION
Adapt protocols to meet your needs.
Modify ours or create your own call handling protocols based on your local requirements and SOP’s.
Consistent call handling is the foundation for an effective response.
80+ integrated protocols
80+ integrated protocols
It’s not just about EMD. Scene specific questions and PAI’s for more than 80 police, fire, and emergency medical dispatch incidents ensure consistency on every call for help.
One proven call handling formula
One proven call handling formula
Intuitive and flexible questions and pre-arrival instructions equate to objective dispatch recommendations and empower call takers to make informed, outcome driven decisions.
Modify or build custom protocols
Modify or build custom protocols
Harmonize protocols with agency capabilities to establish greater call handling consistency, improve morale, better protect callers and responders, and mitigate liability.
Scene safety and evidence preservation
Scene safety and evidence preservation
After 38 years and 360,000+ professionals trained, we’ve learned a thing or two. Every protocol is focused on protecting callers and responders while preserving scene conditions.
Instant updates to responders enroute
Instant updates to responders enroute
Seamlessly transfer information from Total Response to CAD in real-time to give responders unrivaled insight into scene conditions prior to their arrival on scene.
Real-time and retrospective analytics
Real-time and retrospective analytics
Systems that cannot be measured cannot be optimized. Real-time monitoring, retrospective analysis and performance metrics provide unsurpassed insights and a more responsive center.
