Depending on your need, contacting the appropriate Total Response team member will help us assist you as quickly as possible. 

For assistance with: 

TOTAL RESPONSE 911 PROTOCOL SOFTWARE technical questions, contact Tech Support:

• • For CRITICAL SYSTEM DOWN SITUATIONS, CALL (203)350-0340
  • For non-critical tech support, email support@totalresponse.com

Our business hours are Monday-Friday from 8:30 a.m. to 5 p.m. Eastern Time. On weekends or after hours, critical system down calls will be returned within 1 hour.  

• • For self-service non-critical technical questions, visit our Help Center.

TOTAL RESPONSE CUSTOMER ACCOUNT QUESTIONS, including software and training: email customerservice@totalresponse.com

BILLING/INVOICES: email payments@totalresponse.com

SALES: Request a Demo here

MARKETING OR PRESS CONTACTS: email marketing@totalresponse.com

HUMAN RESOURCES: email hr@totalresponse.com

Careers at Total Response: visit totalresponse.com/company/careers