02/19/25
I can’t help but reflect on the incredible journey that has brought us to this moment. For over 40 years, we’ve been deeply rooted in the Emergency Communications industry. We’ve trained over 500,000 dispatchers, empowering them with the knowledge and skills to handle some of life’s most critical moments. We’ve deployed more than 700 on-premise protocol software systems in ECCs of every size—both across the United States and internationally. Millions of 911 calls have been processed using Total Response, shaping the way emergency calls are managed and improving outcomes for responders and the communities they serve.
Every step of this journey has taught us something valuable—about the people we serve, the challenges they face, and the solutions they need. Total Response Cloud embodies the collective wisdom and experience we’ve gained and represents a bold leap forward, combining the reliability of Total Response On-Premise with the groundbreaking advantages of cloud technology.
The Benefits of Cloud Technology
The cloud is no longer a “nice-to-have”—it’s the foundation for modern, connected systems. A cloud-native Total Response unlocks benefits that were simply out of reach with on-premise systems. From seamless updates to enhanced scalability, the cloud allows us to deliver the most up-to-date, secure, and flexible platform possible.
- Automatic Updates: No more manual installations or scheduled downtime for system upgrades. Total Response Cloud ensures that your system is always up-to-date.
- Scalability: Total Response Cloud evolves with your agency, growing and adapting to meet your needs without disruption.
- Reduced Infrastructure Costs: Total Response Cloud eliminates the need for costly hardware and maintenance fees, freeing up resources for other critical priorities.
Why the Cloud is Critical for Public Safety
Public safety agencies need solutions that can keep pace with today’s fast-changing emergency response landscape. Total Response Cloud provides the tools ECCs need to stay ahead of these challenges. Here’s how:
- Unparalleled Reliability: Cloud-native solutions offer redundancy and disaster recovery capabilities, ensuring your ECC remains operational even during unexpected events.
- Real-Time Data Sharing: Emergencies don’t wait, and neither should your systems. Total Response Cloud enables seamless sharing of critical information, improving response times and coordination.
- Integrated Insights: The ability to analyze and synthesize insights from every call—no matter where it originates—enhances decision-making and resource allocation.
Protocols-First Workflow: Enhancing Real-Time Call Management
At the core of Total Response Cloud is the Protocols-First workflow, a revolutionary approach to managing emergency calls. Protocols First ensures critical information is captured and passed to CAD in real time, starting with the first call and dynamically updating as new, related calls come in.
- Seamless Integration with CAD: Working together, Protocols First enhances the flow of critical information to CAD without delaying dispatch.
- Dynamic Updates: As additional calls come in, Total Response Cloud analyzes and links relevant information to the same incident, providing responders with a cohesive picture of the evolving situation and eliminating the chaos of multiple CAD records for the same incident.
- Enhanced Decision-Making: This real-time approach ensures telecommunicators are relaying the most accurate and up-to-date call details to responders, improving safety and efficiency.
Building on our Strengths
Total Response Cloud takes the integrated protocols ECCs trust and elevates them with the flexibility and scalability of the cloud. As the pioneers of police and fire call management protocols—and the only provider of a unified protocol system spanning police, fire, and medical emergencies—we’ve spent decades perfecting the tools ECCs need to ensure effective, accurate responses.
With Total Response Cloud, ECCs can rely on the industry-aligned protocols they trust, enhanced by the real-time updates, seamless scalability, and improved redundancy of the cloud.
Join Our Private Beta Program
Total Response Cloud isn’t just a product launch—it’s the culmination of 40 years of experience, innovation, and dedication to improving emergency communications. We’re entering the final stages of development and gearing up for an exclusive private beta program.
Be part of something truly transformative. A select group of ECCs will have the opportunity to test drive Total Response Cloud, provide feedback, and help shape the future of emergency communications.
If your agency is driven by innovation and prepared to lead, we invite you to join us.
Chris Salafia
CEO
A 30-year industry veteran, Chris holds four patents relating to emergency communications. An unabashed futurist, he enjoys challenging the status quo and engaging people, processes, and technology to improve 911.
