February 19, 2025
Sarasota, FL – Total Response, a leader in 911 protocol software, is redefining emergency call management with the launch of its Total Response Cloud beta program, a transformative solution designed to enhance how Emergency Communications Centers (ECCs) manage 911 responses.
The Total Response Cloud beta program offers select agencies exclusive, early access to the next generation of police, fire and medical protocols. Participants will play a key role in refining the system and helping to shape the future of emergency call management.
Transforming Emergency Response Workflows
Total Response Cloud introduces a “Protocols-First” approach that prioritizes call triage at the start of incident management. This workflow ensures that critical information is unified and actionable before dispatching resources. This approach enhances efficiency, improves responder safety, and reduces liability risks for Emergency Communications Centers.
”Total Response Cloud represents the evolution of 40 years of passion, innovation, and a relentless focus on improving emergency response outcomes. This beta program is an exclusive opportunity for forward-thinking ECCs to lead the charge in redefining how emergency calls are managed. By positioning call management where it belongs, we’re creating a smarter, safer, and more effective workflow for the entire public safety ecosystem."
Chris Salafia, CEO,Total Response
Unified Protocols for Unified Action
Total Response Cloud revolutionizes emergency call management by integrating police, fire, and medical protocols into a single, seamless system. This unified approach equips ECC leaders and responders with improved clarity, confidence, and control in critical situations. Total Response Cloud also addresses long-standing challenges of legacy systems by consolidating related calls, and enabling a more coordinated emergency response.
Future-Ready Technology for Forward-Thinking ECCs
ECCs participating in the Total Response Cloud beta program will experience the benefits of cloud-native technology, designed to deliver 99.999% uptime, secure data storage and transmission with no requirements for on-site servers and expensive IT maintenance. This solution ensures ECCs operate with greater efficiency, resilience, and scalability in today’s evolving emergency response landscape.
Beta Program Highlights
Participants in the beta program will:
- Receive early access to Total Response Cloud’s industry-aligned police, fire and medical protocols.
- Collaborate with subject matter experts to maximize the platform’s impact.
- Shape the future of Total Response Cloud by providing direct feedback ahead of its full release.
Limited Availability
The beta program is open to a select group of ECCs that share a commitment to innovation and operational excellence. Visit totalresponse.com/cloud for application information.
About Total Response
Total Response is a leading 911 protocol software provider dedicated to transforming emergency call management. Our technology equips emergency telecommunicators with innovative tools to ask better questions, capture information faster, and relay it with unmatched efficiency. Every call. Every time.
