Total Response
Help Center
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Total Response Software
Here, we cover FAQs and basic information, about Total Response. Included are questions to help troubleshoot common issues that arise.
Site Licensed Training
All questions about Site Licensed Training, courses, passwords and access to the Reportal.
Accounting/Billing
FAQs and resources for billing and accounting, including W-9 info, statements and invoice queries.
Help us, help you.
Depending on your need, contacting the appropriate Total Response team member will help us assist you as quickly as possible.
For assistance with:
TOTAL RESPONSE 911 PROTOCOL SOFTWARE technical questions, contact Tech Support:
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- For CRITICAL SYSTEM DOWN SITUATIONS, CALL (203)350-0340
- For non-critical tech support, email support@totalresponse.com
Our business hours are Monday-Friday from 8:30 a.m. to 5 p.m. Eastern Time. On weekends or after hours, critical system down calls will be returned within 1 hour.
TOTAL RESPONSE CUSTOMER ACCOUNT QUESTIONS, including software and training, contact your Customer Success Representative (CSR):
- Amber Sanchez (203)350-0348 or asanchez@totalresponse.com
Arkansas, Connecticut, D.C., Idaho, Maine, Maryland, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Pennsylvania, Texas, Utah, Wyoming - Christine Ahlquist (203)350-0890 or cahlquist@totalresponse.com
Delaware, Florida, Hawaii, Indiana, Kentucky, Louisiana, North Carolina, Rhode Island - Heidi Collazo (203)350-0358 or hcollazo@totalresponse.com
Iowa, South Dakota, Tennessee, Virginia, Wisconsin - Nick Shockley (203)896-8010 or nshockley@totalresponse.com
Alaska, Alabama, Arizona, California, Colorado, Georgia, Kansas, Missouri, New Mexico, Nevada, Oklahoma, South Carolina, Washington, West Virginia - Scott Belanger (203)896-8005 or sbelanger@totalresponse.com
Illinois, Mississippi, Ohio, Oregon, Vermont - If your agency is in Massachusetts, please contact either Scott Belanger or Heidi Collazo.
- Scott Belanger (203)896-8005 or sbelanger@totalresponse.com
- Heidi Collazo (203)350-0358 or hcollazo@totalresponse.com
BILLING/INVOICES: email payments@totalresponse.com
SALES: Request a Demo here, or email Brian Griffin at bgriffin@totalresponse.com
MARKETING OR PRESS CONTACTS: email marketing@totalresponse.com
HUMAN RESOURCES: email hr@totalresponse.com
Careers at Total Response: visit totalresponse.com/company/careers
