Total Response is a 911 protocol software that is simple, adaptable, and efficient. After 40 years and 500,000+ professionals trained, we’ve learned a thing or two: every call deserves your all.
The Total Response Difference means that every protocol is focused on protecting callers and responders while preserving life, scene conditions and property. And, when we implement Total Response software in your agency, we make sure that our industry professionals help you custom build it to meet your community’s needs.
Coming soon to a PSAP near you.
“There are several instances where things have been identified where maybe without Total response they wouldn’t have been. The call taker did an absolutely great job and we were able to identify a stroke because of how the call taker asked and how the caller answered the questions.”
Heather McGaffin
Director, Office of Unified Communications
“Our dispatchers are quicker with their responses over the phone, which is critically important when they are in the middle of guiding someone through CPR or giving instructions for emergency first aid.”
John Ouillette
Lieutenant, Northbridge Police Department, MA
“The flexible scripts gives us the ability to hone in on the information we need to swiftly and precisely gather dispatch assistance. It was one of the biggest selling points for us—being freed from regimented questioning.”
Curtis Yasm
911 Communications Director, LaSalle County Sheriff’s Office, IL
“Total Response is a one-stop shop. We process the police calls, the fire calls, and the medical calls all from inside one piece of software.“
Dan Bellesfield
Director of Operations, Lehigh County 911, PA
“Some of the other improvements have been in our increased numbers in identifying and starting CPR, especially for infants. Before Total Response, there was no counter in the old system for infant CPR which has to be done at a faster rate than for a child or adult. The counter is there and so we’re seeing those numbers trend upward as well.”
Heather McGaffin
Director, Office of Unified Communications
“Working with Total Response on customizing our protocols was the easiest and seriously most fun I could have imagined!”
Elgin Police Department, IL
“Total Response helps our dispatchers provide a sense of calm and clarity in the middle of a very stressful situation. When you’re in a high-stress situation, all of the information is at your fingertips.”
Rae Leonard
Telecommunicator, Northbridge Police Department, MA
“We like that the Total Response online training is available to all of our people for just an annual fee. We don’t have to get a new license every time a telecommunicator wants to take a continuing education course. This makes it easier for everyone to grow in this very important field.”
Curtis Yasm
911 Communications Director, LaSalle County Sheriff’s Office, IL
The Total Response Difference
MEETS INDUSTRY STANDARDS
- Our proven and patented approach to emergency call handling helps your agency meet industry AND local standards.
- Protocols and procedures are continuously reviewed by our team of police, fire, and emergency medical professionals.
- Total Response does not require a local medical director’s approval.
FASTER RESPONSE TIMES
- Consistent call taking for every call with over 80+ integrated protocols for police, fire, and emergency medical dispatch.
- No toggling between EMD, fire, and law enforcement questions.
- Quick View terms above protocols help telecommunicators quickly grasp the topic of the question, ensuring prompt collection of all critical information.
- Guided flexibility to ask the right questions. Your call takers are not required to follow strict scripts.
- Situational questioning improves caller and responder safety and helps gather relevant information quicker.
ENHANCE YOUR CURRENT PROCESSES
- Customize ours or create your own protocols based on your local requirements and SOPs.
- Make decisions faster with the help of customizable Knowledge Base Articles (KBAs) that link to your unique SOPs, procedures, schematics, and more.
- Our patented Response Advisor is a graphic display of priority/severity of the incident and can be customized to your needs.
- Interface with over 40 CADs and voice recorders gives you real-time information and the ability to review each call.
- Integrations with life-saving apps, such as PulsePointAED and what3words.
- Instant access to performance metrics with real-time call monitoring, messaging, and dashboard analytics.
ON-DEMAND TRAINING AND SUPPORT
- Unlimited, online, self-paced training, certifications and continuing education included with the software.
- Work with industry experts on implementation, application training, and protocol customization, plus 24/7 technical support.
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